Help & Info
I stand behind my products and will gladly do any maintenance or repairs required to keep your product in good shape (within reason). With that being said, I can't replace lost stones out of pocket, so for precious stones and diamonds I recommend insuring it through your insurance company. Don't hesitate to reach out if you feel a prong or setting is loose or damaged so we can get it fixed ASAP!
Returns and Refunds:
Items that are customized in any way are non-refundable. I do not take returns or exchanges, so please be sure on sizing and details before placing the order and send accurate pictures of brands. Your satisfaction is my top priority so if something isn't right please contact me and we will see what can be done to make it right!
Shipping insurance is included in the shipping charge at checkout for custom items like rings. I will make sure full coverage on the entire order is applied during shipping.
The kinds of metal I use are sterling silver, 14k white gold, 14k rose gold, 14k yellow gold, or copper (only for overlays like brands). No matter what material is chosen for the band on an engagement ring, I will always use a gold setting to insure stability of the diamond. When choosing what kind of metal you'd like, keep these advantages and disadvantages in mind:
Sterling silver while being a little cheaper than golds, is also a softer metal than gold. That means that over time it will be more susceptible to scratch and wear. Engraving will tend to wear down faster in places that see the most wear on a ring. That being said, I love using silver and it still holds up well while giving a pretty western look! Silver is the brightest white colored metal and antiques nicely if you choose the antiqued finish.
While a little pricier, 14k golds are a stronger harder metal than silver so will be more resistant to wear and scratch over time. It is a hardier metal so the engraving should hold up better over the years compared to a silver band ring. Be cautious when choosing white gold, as it isn't quite as "bright white" in color as silver and doesn't antique quite as dark black. White gold contains yellow gold along with other metals like nickel to give it the white color, but it will always have a slight off-white tint to it because of the gold component. I do try to use 14k x1 white gold if available to get the highest white grading I can use.
For engagement rings, the stone options available are moissanite, lab-grown diamonds, or natural diamonds. Upon request I can sometimes substitute for other stones such as CZ, emerald, sapphire, etc.
I DO NOT SET CUSTOMER STONES AT THIS TIME.
Moissanite is a very high quality, man-made, cost effective alternative to diamonds. It is a lot of times referred to as "man made diamond", but it's not chemically a real diamond. Moissanite is almost identical in appearance to diamonds, graded on the same scales, and is very hardy (on a hardness scale, diamond is a 10 whereas moissanite is a 9.5).
Lab-grown diamonds vs. natural diamonds- both stones are 100% real diamonds, they are identical in chemical make-up, appearance, and graded on the same quality scales. The only difference between the two stones is where they were grown- in a lab versus in nature. That's where the price difference comes from, since lab-grown diamonds can be more readily made while natural diamonds are more rare.
If you are unsure about what ring size you need, there's a few good options I recommend to get sized. You can go to a local jeweler to get sized, keep in mind the band width your interested in ordering so they can size you according to that width. The wider the band is, the more snug it will fit. Another option that can be done at-home, is I sell ring sizers on the "ready-to-ship" page with info about how to use them. They are inexpensive and reusable!
If you order the wrong ring size and need it resized, keep in mind you will be responsible for paying a resizing fee and shipping back and forth. Not all rings can be resized! Generally most rings can be stretched or downsized within reason, but not significantly so please be mindful when ordering. Please contact me with questions about sizing. If the ring is able to be re-sized, this is generally the fee's that will be charged:
1/2 size stretch: $25 + shipping
downsize: $50 + shipping
beyond 1/2 size stretch $75 + shipping